Returns & Refund Policy

Last Updated: August 19, 2026

At Emoi Online Store, we want you to be satisfied with your purchase.

If you receive a damaged, defective, incorrect, or significantly different product, please contact us within 7 days of delivery.

To request a return, please provide your order number and clear photos/videos of the product and issue.

Returned products should generally be unused and in their original packaging, with tags and accessories where applicable.

Change-of-mind returns may not be accepted unless otherwise stated for the product.

After reviewing an approved return, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

Approved refunds will be processed through the applicable payment method. Processing times may vary.

If the return is due to an incorrect, damaged, or defective product received from us, we will provide appropriate return instructions.

For returns, refunds, or exchanges:

Email: sales@shopemoi.com
Website: shopemoi.com

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Returns